COMPLAINTS

Our Complaints Procedure:

Last updated: 23rd July 2026

At BeautiClinic, we are committed to providing a professional, friendly and high-quality service. If, for any reason, you are unhappy with your experience, we encourage you to let us know so we can investigate your concerns and work towards a fair resolution.

We value all feedback and view complaints as an opportunity to improve our services.

How to Make a Complaint

If you wish to make a complaint, please contact us using one of the methods below:

BeautiClinic
5–7 Melcombe Street
London
NW1 6AE

Email: support@beauticlinic.co.uk

When contacting us, please include as much information as possible, including:

  • Your full name.
  • Your preferred contact details.
  • The date of your appointment or treatment.
  • The treatment received.
  • A clear description of your concerns.
  • Any relevant photographs or supporting information, where appropriate.

What Happens Next?

Once we receive your complaint, we will:

  • Acknowledge your complaint as soon as reasonably possible.
  • Investigate the matter fairly and thoroughly.
  • Contact any staff members involved where necessary.
  • Keep you informed throughout the process.
  • Respond with the outcome and any actions we intend to take.

Our aim is to resolve complaints promptly and professionally.

Our Commitment

Every complaint is treated seriously and handled with respect, confidentiality and impartiality. Raising a complaint will not affect your future treatment or the level of service you receive from us.

If We Need More Information

Occasionally, we may need to contact you for additional information before we can complete our investigation. Providing this information promptly will help us resolve your complaint as quickly as possible.

Continuous Improvement

We regularly review feedback and complaints to help improve our treatments, customer service and overall client experience.

Contact Us

If you have any questions regarding our Complaints Procedure, please contact our team using the details above. We are committed to resolving concerns fairly and providing the highest standard of care to all of our clients.

I think this fits the tone of the Privacy Policy nicely. It’s professional, easy to read and reassuring without sounding like it was copied from a solicitor’s template. It also complements the rest of the website, which has a friendly, approachable voice.