Last updated: 23 July 2026

These Terms and Conditions govern your use of the BeautiClinic website, available at https://beauticlinic.co.uk/.

By accessing or using this website, you confirm that you accept these Terms and Conditions. If you do not agree with them, you should not use this website.

1. About Us

This website is operated by BeautiClinic.

Our business details are:

Business name: BeautiClinic
Business address: 5–7 Melcombe Street, London, NW1 6AE
Email address: support@beauticlinic.co.uk

In these Terms and Conditions, “we”, “us” and “our” refer to BeautiClinic. “You” and “your” refer to anyone visiting or using our website.

2. Use of This Website

You may use this website for lawful, personal and non-commercial purposes.

You must not:

• Use the website in a way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to the website, its server or any connected system.
• Introduce viruses, malicious code or other harmful technology.
• Copy, reproduce, republish or commercially exploit website content without permission.
• Use the website to transmit material that is misleading, defamatory, offensive or unlawful.
• Interfere with the proper operation or security of the website.

We may restrict or withdraw access to the website where we reasonably believe these Terms and Conditions have been breached.

3. Website Information

We aim to ensure that the information displayed on our website is accurate and up to date. However, website content is provided for general information only and should not be treated as medical advice, diagnosis or a substitute for a professional consultation.

Treatment descriptions, expected results, recovery times, suitability information, prices and availability may change from time to time.

Images used on the website may be for illustrative purposes. Individual treatment results vary, and we do not guarantee that you will achieve the same result as another client or as any image shown on the website.

You should contact us directly before relying on website information when making decisions about a treatment or service.

4. Treatments and Consultations

Treatments are subject to suitability, availability and, where appropriate, a consultation or patch test.

We may decline, postpone or modify a treatment where we reasonably believe that:

• The treatment would not be suitable or safe for you.
• Further medical information or professional clearance is required.
• A patch test, consultation or waiting period has not been completed.
• You have not provided complete or accurate information.
• You appear unwell or are affected by alcohol or drugs.
• Performing the treatment would breach professional standards, insurance requirements or applicable law.

You must provide complete, accurate and current information about any medical conditions, allergies, medication, pregnancy, previous treatments or other circumstances that may affect your suitability.

You must inform us of any relevant change in your circumstances before receiving treatment.

Failure to disclose relevant information may affect the safety, suitability and outcome of a treatment.

5. Results and Aftercare

Treatment outcomes vary between individuals and can be affected by factors including skin type, age, lifestyle, health, medication and compliance with aftercare instructions.

We do not guarantee a particular result, duration or outcome unless expressly agreed by us in writing.

You are responsible for following all preparation and aftercare instructions provided to you. We will not be responsible for an unsatisfactory result or avoidable reaction caused by a failure to follow those instructions, except where the law does not permit us to exclude responsibility.

You should contact us promptly if you experience an unexpected reaction or have concerns following a treatment. In a medical emergency, seek urgent medical assistance.

6. Appointments and Bookings

Submitting an enquiry or appointment request through the website does not guarantee that an appointment has been booked.

An appointment is confirmed only when you receive confirmation from us by email, telephone, text message or through our booking system.

You are responsible for checking that the appointment details provided in your confirmation are correct.

Appointments may be subject to:

• A consultation.
• A patch test.
• Payment of a deposit.
• Completion of consent or medical history forms.
• Compliance with age restrictions.
• Specific treatment preparation requirements.

Additional booking, deposit, cancellation and rescheduling conditions may be provided during the booking process or within our separate Cancellation Policy. Where those conditions conflict with these general website terms, the specific booking conditions will apply to the appointment concerned.

7. Deposits, Cancellations and Missed Appointments

We may require a deposit or advance payment to secure an appointment.

Any cancellation charge, retained deposit or rescheduling fee will be applied in accordance with the cancellation terms presented to you before or at the time of booking.

Cancellation charges will be reasonable and will reflect factors such as the notice provided, costs already incurred and our ability to offer the appointment to another client.

Repeated cancellations, late arrivals or missed appointments may result in us requiring full payment in advance or declining future bookings.

Nothing in these Terms and Conditions affects any cancellation, refund or other statutory rights you may have under UK consumer law.

8. Late Arrival

Please arrive at the time stated in your appointment confirmation.

If you arrive late, we may need to:

• Shorten the treatment while charging the full appointment price.
• Change the treatment being provided.
• Reschedule or cancel the appointment.

This is necessary to avoid affecting subsequent appointments and will depend on the length of the delay and the treatment booked.

9. Prices and Payments

Prices displayed on the website are shown in pounds sterling and include VAT where applicable.

We take reasonable care to ensure that prices are accurate. However, website errors may occasionally occur. Where an incorrect price has been displayed, we are not required to provide a treatment at that price if the error is obvious and could reasonably have been recognised as a mistake.

The final price of a service may depend on your individual requirements and will be confirmed during the booking process or consultation.

Unless otherwise agreed, payment is due at the time stated during booking or immediately following the treatment.

We reserve the right to change our prices, packages and promotional offers at any time. Changes will not normally affect appointments already confirmed at an agreed price unless the booking confirmation states otherwise.

10. Promotional Offers

Promotional offers are subject to availability and any additional conditions stated alongside the offer.

Unless otherwise stated:

• Offers cannot be exchanged for cash.
• Offers cannot be used with another discount or promotion.
• Offers apply only during the stated promotional period.
• Offers may apply only to selected treatments, practitioners, dates or appointment times.
• Offers cannot be applied retrospectively to completed treatments or existing bookings.
• We may withdraw or amend an offer before a booking is made.

Any specific promotional conditions displayed with an offer will take priority over this section.

11. Gift Vouchers and Treatment Packages

Gift vouchers and treatment packages are subject to any validity period, redemption conditions and restrictions stated at the time of purchase.

They must be presented or identified when booking and may not be exchanged for cash unless required by law.

Lost, stolen or damaged vouchers may not be replaced unless we can verify the original purchase and confirm that the voucher has not already been used.

Where a package includes multiple sessions, recommended treatment intervals should be followed wherever reasonably possible. Failure to attend within the advised period may affect the outcome.

Separate terms may be provided when purchasing a voucher, membership or treatment package.

12. Age Restrictions

Some treatments may only be available to clients over a specified age.

We may request proof of age before providing a treatment.

Clients under the age of 18 may require the presence and consent of a parent or legal guardian. Certain treatments may not be offered to anyone under 18, regardless of parental consent.

Applicable legal, insurance and professional requirements will always take priority.

13. Medical Disclaimer

The information on this website is not medical advice and should not be relied upon to diagnose or treat a medical condition.

You should seek advice from an appropriately qualified healthcare professional where you have a medical concern or are uncertain whether a treatment is suitable for you.

We do not provide emergency medical services. In an emergency, contact the appropriate emergency service or healthcare provider.

14. Intellectual Property

Unless otherwise stated, all intellectual property rights in this website and its content belong to us or our licensors.

This includes, without limitation:

• Text and written content.
• Logos and branding.
• Photographs and videos.
• Graphics and illustrations.
• Website layouts and design elements.
• Downloadable materials.

You may view and print website pages for your personal, non-commercial use.

You must not reproduce, modify, distribute, sell, license, publish or commercially exploit any website content without our prior written permission.

15. Client Images and Testimonials

Before-and-after images, reviews and testimonials may be published with the relevant person’s permission or under another appropriate lawful basis.

Results shown in photographs and testimonials are personal to the individual concerned and are not a guarantee of the results that another person will receive.

You must not copy or reuse client images from our website without our express written permission and, where appropriate, the permission of the person shown.

16. Links to Other Websites

Our website may contain links to websites, booking platforms, payment providers or social media services operated by third parties.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their availability, security, content, services or privacy practices.

Accessing a third-party website is at your own discretion and may be subject to separate terms and policies.

17. Website Availability and Security

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw, update or change all or part of the website without notice, including where maintenance or security work is required.

You are responsible for configuring your own devices, software and internet connection appropriately and for using suitable virus protection.

18. Our Responsibility to You

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory consumer rights.
• Any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when you began using the website or when a contract was formed.

We are not responsible for business losses, loss of profits, loss of revenue, loss of opportunity or loss of data arising from personal use of the website.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

19. Your Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, how long it may be retained and the rights available to you.

Our Cookie Policy explains how cookies and similar technologies are used on the website.

Where you provide health, medical or treatment-suitability information, this may constitute special category personal data and will be handled in accordance with applicable data protection law.

20. Communications

When you submit an enquiry, book an appointment or provide contact details, we may contact you regarding:

• Your enquiry or requested appointment.
• Appointment confirmations and reminders.
• Consultations, patch tests and treatment preparation.
• Payments, cancellations and rescheduling.
• Aftercare and service-related follow-up.

We will only send marketing communications where we have an appropriate lawful basis to do so. You may unsubscribe from marketing at any time using the method included in the communication or by contacting us.

21. Complaints

We aim to provide a professional and high-quality service.

If you are dissatisfied with any aspect of our website, customer service or treatment, please contact us as soon as reasonably possible using:

Email: support@beauticlinic.co.uk
Telephone: [UK TELEPHONE NUMBER]
Address: 5–7 Melcombe Street, London, NW1 6AE

Please provide your name, appointment details and a clear description of your concern so that we can investigate it properly.

We may request photographs, treatment records or further information where reasonably necessary to assess a treatment-related complaint.

22. Events Outside Our Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

These circumstances may include severe weather, transport disruption, power or internet failure, illness, government restrictions, supplier failure or other emergencies.

Where an appointment is affected, we will take reasonable steps to contact you and offer an alternative arrangement.

23. Changes to These Terms

We may revise these Terms and Conditions to reflect changes to our business, website, services or applicable law.

The updated version will be published on this page and the “Last updated” date will be amended.

Your continued use of the website after an update means that the revised terms will apply to your subsequent use of the website.

Terms applying to a confirmed booking will generally be those presented when the booking was made, unless a change is required by law or agreed with you.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

25. No Waiver

If we delay or fail to enforce any provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.

26. Third-Party Rights

Unless expressly stated otherwise, these Terms and Conditions do not give any third party a right to enforce any of their provisions.

27. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will also retain the benefit of any mandatory protections available under the laws applicable where you live.

The courts of England and Wales will have jurisdiction, although consumers living in Scotland or Northern Ireland may also be entitled to bring proceedings in their local courts.

28. Contact Us

Questions regarding these Terms and Conditions can be sent to:

BeautiClinic
Address: 5–7 Melcombe Street, London, NW1 6AE
Email: support@beauticlinic.co.uk