Last updated: 23rd July 2026

BeautiClinic is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, book an appointment or receive a treatment from us.

Our website is available at:

https://beauticlinic.co.uk/

1. Who We Are

For the purposes of UK data protection law, BeautiClinic is the data controller responsible for the personal information described in this Privacy Policy.

Our contact details are:

Business name: BeautiClinic
Address: 5–7 Melcombe Street, London, NW1 6AE
Email: support@beauticlinic.co.uk

2. The Information We Collect

The personal information we collect will depend on how you interact with us.

We may collect the following information:

Contact Information

• Your full name.
• Email address.
• Telephone number.
• Home or billing address.
• Preferred method of contact.

Appointment and Booking Information

• Treatments or services you are interested in.
• Appointment dates and times.
• Booking history.
• Consultation details.
• Cancellation and rescheduling information.
• Notes relating to your appointment.
• Communications between you and BeautiClinic.

Treatment and Health Information

To determine whether a treatment is safe and suitable, we may collect information including:

• Medical conditions.
• Allergies and sensitivities.
• Medication.
• Pregnancy or breastfeeding information.
• Previous treatments or procedures.
• Skin conditions and concerns.
• Treatment contraindications.
• Relevant health history.
• Treatment plans and consent records.
• Patch-test results.
• Before-and-after photographs.
• Treatment outcomes and aftercare information.

Health information is classed as special category personal data and is given additional protection under data protection law.

Payment Information

We may collect information about:

• Payments made to us.
• Deposits.
• Refunds.
• Transactions and appointment balances.
• Billing information.

Card payments may be processed by a third-party payment provider. We do not normally receive or store your complete debit or credit card details.

Website and Technical Information

When you use our website, we may automatically collect:

• Your IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Date and time of your visit.
• How you reached our website.
• Website interactions.
• Cookie identifiers and preferences.

Marketing Information

We may collect:

• Your marketing preferences.
• Whether you have subscribed to receive offers or updates.
• Records of marketing communications sent to you.
• Information about how you interact with our emails or advertisements.

Information From Other Sources

We may receive personal information through:

• Online booking platforms.
• Social media platforms.
• Payment providers.
• Advertising platforms.
• Referral partners.
• Review platforms.
• Someone making an appointment or purchasing a voucher on your behalf.

3. How We Collect Your Information

We may collect personal information when you:

• Contact us by telephone, email, social media or through our website.
• Submit an online enquiry form.
• Create or request an appointment.
• Complete a consultation or consent form.
• Receive a treatment.
• Make a payment or purchase a voucher.
• Subscribe to marketing communications.
• Leave a review or testimonial.
• Enter a promotion or competition.
• Browse or interact with our website.
• Communicate with us before or after an appointment.

We may collect information directly from you, automatically through our website or through a service provider acting on our behalf.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries.
• Arrange and manage appointments.
• Send appointment confirmations and reminders.
• Conduct consultations and patch tests.
• Assess whether treatments are safe and suitable.
• Deliver treatments and services.
• Create and maintain treatment records.
• Provide preparation and aftercare advice.
• Process payments, deposits and refunds.
• Manage cancellations and missed appointments.
• Handle complaints and customer service enquiries.
• Maintain the safety and security of our clients, staff and premises.
• Improve our treatments, services and website.
• Manage gift vouchers, packages and promotional offers.
• Keep financial and business records.
• Prevent fraud and misuse of our services.
• Meet legal, regulatory, insurance and professional obligations.
• Establish, exercise or defend legal claims.
• Send marketing communications where permitted.
• Analyse website traffic and advertising performance.

We will only use personal information for the purposes for which it was collected, unless we reasonably consider that it is needed for another compatible purpose.

5. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to:

• Manage an appointment or booking.
• Provide a requested treatment or service.
• Take payment.
• Administer a voucher or treatment package.
• Take steps at your request before entering into a contract.

Legitimate Interests

We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

• Responding to enquiries.
• Operating and improving our business.
• Managing our client relationships.
• Maintaining appropriate business and treatment records.
• Protecting our website, clients, employees and business.
• Preventing fraud.
• Handling complaints.
• Understanding how our website and services are used.
• Promoting similar treatments or services to existing clients where permitted.

Consent

We may rely on your consent for activities including:

• Certain marketing communications.
• Using non-essential cookies.
• Publishing your photographs, testimonial or review.
• Processing certain health or treatment information where explicit consent is the appropriate condition.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

Legal Obligation

We may process personal information where necessary to comply with a legal obligation, including:

• Tax and accounting requirements.
• Responding to lawful requests from public authorities.
• Health and safety requirements.
• Consumer protection obligations.
• Data protection requirements.

Vital Interests

In rare circumstances, we may use or disclose personal information where necessary to protect someone’s life or physical safety.

6. Health and Special Category Information

Information about your health, medical history, medication, allergies and treatment suitability is special category personal data.

Where we process this type of information, we must have both a lawful basis and an additional condition permitting us to process special category data.

Depending on the circumstances, we may rely on:

• Your explicit consent.
• The provision or management of health-related treatment by an appropriately qualified professional.
• The establishment, exercise or defence of legal claims.
• The protection of someone’s vital interests where consent cannot be obtained.
• Another condition permitted by applicable data protection law.

We only request health information that is reasonably relevant to assessing suitability, delivering treatment safely and maintaining appropriate records.

You should provide complete and accurate information and inform us of any relevant changes before receiving treatment.

7. Photographs and Videos

We may take photographs before, during or after a treatment for purposes including:

• Monitoring treatment progress.
• Maintaining clinical or treatment records.
• Supporting consultations and aftercare.
• Addressing concerns or complaints.

Where photographs are required as part of your treatment record, they will be stored securely and treated as confidential personal information.

We will not use identifiable client photographs or videos for advertising, our website, social media, training or promotional purposes without obtaining appropriate permission.

Where you consent to promotional use, you may withdraw your consent for future use by contacting us. This may not always allow us to remove material that has already been printed, shared by others or published outside our direct control.

8. Marketing Communications

We may send you information about treatments, services, offers or clinic news where:

• You have specifically agreed to receive marketing.
• You are an existing client and applicable law permits us to contact you about similar services.
• We otherwise have a lawful basis to contact you.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option contained in an email.
• Replying to a marketing message.
• Contacting support@beauticlinic.co.uk

Stopping marketing communications will not prevent us from contacting you about an existing booking, payment, treatment or other service-related matter.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites operate, remember preferences and understand how visitors use them.

We may use:

Essential Cookies

These cookies are required for the website to function correctly and cannot usually be disabled through our website.

Analytics Cookies

These help us understand how visitors use our website, such as which pages are visited and whether technical errors occur.

Functionality Cookies

These may remember choices you make, such as cookie preferences or booking information.

Advertising Cookies

These may be used to measure advertising performance, understand visitor interests and deliver more relevant advertisements.

Where required by law, non-essential cookies will only be used after you have provided consent through our cookie banner or preference settings.

You can change your cookie preferences or adjust your browser settings. Blocking certain cookies may affect how the website functions.

Further information may be provided in our separate Cookie Policy.

10. Who We Share Information With

We may share personal information with trusted third parties where reasonably necessary.

These may include:

• Website hosting and maintenance providers.
• Online booking system providers.
• Email and communication platforms.
• Payment processors.
• Accountants and professional advisers.
• IT and data-storage providers.
• Marketing and advertising service providers.
• Insurance providers.
• Practitioners, employees and contractors involved in delivering your treatment.
• Legal advisers, regulators and public authorities.
• Law enforcement agencies where legally required.
• A purchaser or successor if all or part of the business is sold or reorganised.

Third-party service providers may only use your information as instructed and must protect it appropriately.

We do not sell your personal information to other organisations.

11. Payment Providers

Payments may be processed through third-party payment providers.

These providers may collect payment card details, billing details, fraud-prevention information and transaction information directly from you.

Their handling of your information will be governed by their own privacy policies and security procedures.

BeautiClinic may retain payment references, amounts, transaction dates and refund information for accounting and client-service purposes.

12. International Data Transfers

Some service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is in place.

This may include relying on:

• UK adequacy regulations.
• Approved contractual safeguards.
• The UK International Data Transfer Agreement.
• The UK Addendum to approved standard contractual clauses.
• Another lawful transfer mechanism.

You may contact us for further information about the safeguards relevant to your personal information.

13. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information.
• The treatments or services provided.
• Legal and accounting requirements.
• Insurance requirements.
• Professional standards.
• The possibility of a complaint or legal claim.
• Our need to maintain accurate treatment records.

Examples may include:

• Enquiry information being retained while we respond and for a reasonable follow-up period.
• Appointment and treatment records being retained in line with applicable professional, insurance and legal requirements.
• Financial records generally being retained for the period required by tax and accounting law.
• Marketing information being kept until you unsubscribe or object.
• Cookie information being retained according to the duration of the relevant cookie.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised.

14. How We Protect Your Information

We use reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access.
• Loss or theft.
• Accidental destruction.
• Alteration.
• Improper disclosure.
• Unlawful use.

Measures may include:

• Password and access controls.
• Secure website connections.
• Restricted access to treatment records.
• Secure devices and systems.
• Staff confidentiality requirements.
• Data backups.
• Appropriate third-party service agreements.

No online system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication methods unless requested to do so.

15. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access Your Information

You may request confirmation of whether we hold personal information about you and ask for a copy of that information.

Correct Your Information

You may ask us to correct personal information that is inaccurate or incomplete.

Request Deletion

You may ask us to delete your information in certain circumstances.